ISO 9001 is a standard that sets out the requirements for a quality management system. It helps businesses and organizations to be more efficient and improve customer satisfaction. A new version of the standard, ISO 9001:2015, has just been launched, replacing the previous version (ISO 9001:2008).
ISO standards are reviewed every five years and revised if needed. This helps ensure they remain useful tools for the marketplace.
The challenges faced by business and organizations today are very different from a few decades ago and ISO 9001 has been updated to take this new environment into account.
For example, increased globalization has changed the way we do business and organizations often operate more complex supply chains than they did in the past. In addition, there are increased expectations from customers and other interested parties and, with more access to information, today’s wider society has a stronger voice than ever before.
ISO 9001 needs to reflect these changes in order to remain relevant.