ISO / IEC 20000
ISO / IEC 20000 is a service management system (SMS) standard. It specifies the requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve the SMS. The requirements include the design, transition, delivery and improvement of services to meet agreed service requirements.
ISO / IEC 20000 can be used by:
an organization seeking services from service providers and requiring assurance that their service requirements will be met;
an organization that requires a consistent approach by all its service providers, including those in the supply chain;
a service provider that intends to demonstrate its capability for the design, transfer, delivery and improvement of services that meet service requirements;
a service provider to monitor, measure and review its service management processes and services;
a service provider to improve the design, transition, delivery and improvement of services through the effective implementation and operation of the SMS;
an assessor or auditor as a service provider's SMS to the requirements of ISO / IEC 20000.